About the Role
The In-House Collection Specialist leads the internal debt collection function, ensuring timely recovery while maintaining a professional customer experience. This role supervises junior collection staff, coordinates with external agencies and legal partners, and aligns collection activities with the company’s security and compliance standards.
Key Responsibilities
- Oversee daily soft‑collection calls, autopay profile updates and ticket processing.
- Guide and train junior collection team members on best practices and escalation procedures.
- Coordinate with external collection agencies, legal firms and internal departments on escalated cases.
- Establish, monitor and report KPIs, analysing performance data to recommend improvements.
- Ensure all activities comply with ISMS policies, occupational health and safety regulations, and environmental requirements.
Required Qualifications
- Bachelor’s degree in Finance, Accounting, Business or a related field; master’s degree is a plus.
- Minimum 2 years of experience in debt collection, financial analysis or related functions.
- Strong expertise in collection processes, KPI design and financial reporting.
- Advanced MS Office skills, especially Excel, and experience with analytics dashboards.
- Excellent communication, problem‑solving and stakeholder‑management abilities.
What We Offer
- Competitive salary and performance‑based incentives.
- Professional development and training opportunities.
- Comprehensive health, safety and wellness programs.
- Collaborative work environment within a leading telecommunications group.
How to Apply
If you are ready to drive collection excellence in a dynamic market, submit your application through our online portal. We look forward to reviewing your credentials.
⚠ Never pay money to apply for a job. Legitimate employers do not charge fees.