About the Role
The Operations Supervisor oversees security operations in Kuwait, managing large teams and ensuring 24/7 duty rosters align with client needs. This role requires hands-on leadership to implement SOPs, conduct audits, and maintain high service standards. The ideal candidate will have GCC experience and a track record of fostering client satisfaction through proactive problem-solving and team coordination.
Key Responsibilities
- Manage and schedule 24/7 shifts for security personnel to ensure coverage and efficiency.
- Monitor team performance, provide feedback, and address productivity gaps promptly.
- Build and maintain strong client relationships by resolving concerns and exceeding expectations.
- Ensure compliance with company policies and GCC industry regulations during operations.
- Coordinate cross-departmental communication to streamline operations and resolve conflicts.
- Design and deliver training programs to enhance staff skills and service quality.
- Conduct regular inspections and manage operational budgets for resource optimization.
Required Qualifications
- Proven experience leading security teams, particularly in the GCC region.
- Strong client relationship management skills with a focus on satisfaction and retention.
- Ability to work effectively with multicultural teams across nationalities.
- Excellent organizational skills to handle scheduling, reporting, and multitasking demands.
- Leadership experience in team development, motivation, and performance improvement.
- Proficiency in scheduling tools and performance management systems.
- Strong problem-solving abilities to address operational issues under pressure.
What We Offer
Competitive compensation, opportunities for career growth, and a supportive environment prioritizing operational excellence and client-centric service.
How to Apply
Submit your resume via the job board, highlighting relevant security management and client relations experience. Applications are reviewed continuously for qualified candidates in Kuwait.